The information in this article applies to Prism Clients version 6 and above.

How to Upgrade Prism Clients

The Prism Client on each managed computer should be upgraded to the same version as the Prismserver in order to take advantage of each version's new features and functionality. However, earlier versions of the Client will continue to communicate with the upgraded Channel as long as the Channel resides on the same Prism server as before. Follow the steps below to upgrade the Clients after upgrading the Channel Server and Prism Console.

1)          Open the Prism Console.

2)          Configure the Client settings by selecting File | Client Settings. These settings are used as the default values when installing the Client directly from the Console, or when generating a subscription file for installing the Client.

3)          Upgrade the existing Client computers in the Channel by doing one of the following:

a) Subscription file:

· Select Computers | Create Subscription File.

· Select the Install or Update the Client option.

· Save the new subscription executable in a shared location that is available to the target computers.

· Create a command Task to run the new subscription file. After the Task is created, right-click on it and choose Properties. On the Command tab, uncheck “wait for completion.” On the Execution tab, configure the Task to run attended and as the current user. (These setting should already be set by default.)

· Test the Task on one or two computers, and then assign it to all of the target computers in the Channel. When the subscription file runs, the version 9 Client is installed and the subscription information is updated on the Client computers. No reboot is necessary.

b) Direct Installation: The Direct method upgrades the client files on the target computers and updates their communication settings based on the Client Settings chosen in Step 2. A reboot must occur before the installation is complete. IMPORTANT NOTE: Direct method only works on computers that are not locked down in any way, and you must be logged into the Console as a domain admin-level user.

· Right-click on one or more computers in the Managed view.

· Select Reinstall Client.

· Complete the steps in the Manage Computers dialog box, choosing “Direct” for the Installation Method.