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Client reporting to server incorrectly
Client reporting to server incorrectly
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ebrusky
ebrusky
Posted 4/2/2009 11:26:32 AM
Forum Newbie
Group: Forum Members
Last Login: 4/7/2010 1:34:53 PM
Posts: 8, Visits: 32
I've got a couple of clients that report as being polled but also show thier status as Offline. One system in particular has a new client installed 9.1.0.110, but since its upgrade shows its status as Offline(known), reports the older client version number (9.0.0.288) on the server, yet it still updates its polled time. I've checked the server and restarted the PrismXL service with no effect. Is there anything else I can do short of rebooting the entire server? ( Not an easy option to implement given the nature of this particular system.)
Any suggestions would be appreciated. Thank you.
Post #1789
New Boundary Support
New Boundary Support
Posted 4/2/2009 3:03:15 PM
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Group: Moderators
Last Login: 2/12/2011 11:11:06 PM
Posts: 742, Visits: 1,211
Have you tried rebooting the client agent machine? Perhaps the client hasn't had completely upgraded and the old client is still polling?
Restarting PrismXL on the Prism Server won't have any effect on the status of the client machines. Stopping that service stops all local running clients (you will see "Offline (Known)" in the Console). If you start it, you will get one running client in the Local System environment (the Console will see this as "Unattended"). This is the same behavior as if the machine had been booted and was sitting at the Ctrl - Alt - Del screen. If you then run "C:\Program Files\New Boundary\Client\PTClient.exe /subscriber", you will get a second PTClient.exe process that runs in the currently logged in user's space (The Console will see that as "Attended"). This is the same behavior as if the user had just logged onto the machine.
Does any of that help explain what you may be seeing?
New Boundary Technologies Support
support@newboundary.com
Post #1793
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