Yellow Exclamation Point Error

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lm06

Posted 3/27/2006 2:58:00 PM

Forum Newbie

Group: Forum Members
Last Login: 3/27/2006 2:47:00 PM
Posts: 1, Visits: 1

I am currently evaluating Prism Suite and Prism Patch Manager. While using Prism Patch Manager, when I try to query a machine, I get a yellow exclamation point and the query is unsuccessful. I've checked the firewalls and I've checked the domain admin rights. Has anyone expierenced this before? If so, any information would be helpful. I'm trying to resolve this ASAP. Thanks.

Post #1240

New Boundary Support

Posted 3/27/2006 3:29:00 PM

Supreme Being

Group: Moderators
Last Login: 9/3/2008 9:40:39 PM
Posts: 654, Visits: 800

Hello,

A yellow exclamation point means "Access Denied". This means the logged in user does not have sufficient permissions to scan the C:\ drive and/or the registry. Make sure you are logged in as a domain admin.

You can also right click on a machine and say "Set Alternate Credentials". You should be able to specify a domain or local admin account and query the machine.

Please take a look at the Prism Patch Manager Knowledge base. Here is a link that may help you. There are also other links you may want to browse.

http://www.nbtnet.newboundary.com/support/docs/ppm/ppm/troubleshooting/pm_messages/ppm0262.htm

http://www.nbtnet.newboundary.com/support/docs/ppm/ppm/querying/ppm0103.htm

If you have any questions, please let me know.

Thanks!

New Boundary Technologies Support
support@newboundary.com

Post #1242

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