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| | | Junior Member
 
Group: Forum Members
Last Login: 5/14/2008 10:48:40 AM
Posts: 11, Visits: 21 |
| I'm trying to install the client (6.0.3) on a few servers running Windows Server 2003. The local firewalls are all disabled on the machines, yet the install fails with the error "Install failed (service failed)." Not sure what's going on here. Any ideas?
Thanks
-Dennis |
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Supreme Being
Group: Moderators
Last Login: 9/3/2008 9:40:39 PM
Posts: 654, Visits: 800 |
| Here are some possible causes: File and Printer Sharing is disabled Remote registry service is disabled User account attempting to perform the direct install does not have sufficient rights to the target computer The target computer is not available on the network; shutdown or rebooting
New Boundary Technologies Support
support@newboundary.com |
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| | | Junior Member
Group: Forum Members
Last Login: 5/14/2008 10:48:40 AM
Posts: 11, Visits: 21 |
| Hello,
I confirmed all the criteria you listed. I'm logged in as the domain admin which is the same account I did the other installs with. Still stumped.
-Dennis |
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Supreme Being
Group: Moderators
Last Login: 9/3/2008 9:40:39 PM
Posts: 654, Visits: 800 |
| Here are some more troubleshooting ideas: Is the C$ administrative share disabled on the target server? Check the registry on the Windows 2003 server for the following value; if it exists, the server should be rebooted before attempting the installation again: HKLM\System\CurrentControlSet\Control\Session Manager; value=PendingFileRenameOperations. Check the root of C: on the server for the presence of either of these files: channeldeploy.sys or prismxl.sys. If they exist at the root, it's another sign that there's an incomplete installation. Try to delete them. If you cannot, reboot the server, then delete them.
New Boundary Technologies Support
support@newboundary.com |
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| | | Junior Member
Group: Forum Members
Last Login: 5/14/2008 10:48:40 AM
Posts: 11, Visits: 21 |
| Hello,
The C$ is shared. I didn't find a matching key in the registry with the one you described and there's no channeldeploy.sys or prismxl.sys in the C:\. |
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Supreme Being
Group: Moderators
Last Login: 9/3/2008 9:40:39 PM
Posts: 654, Visits: 800 |
| Please contact New Boundary Support at 612-379-1851. It may be best to do a Webex session with you in order to make progess on this issue. Thank you.
New Boundary Technologies Support
support@newboundary.com |
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