New Boundary Support Forum / General Discussion / Prism Patch Manager

Custom Fix Problems

C. Rogers — Fri, 29 Feb 2008 09:22:11 GMT

I tried to create a custom fix to run an update to allow office to run older file types that Office SP3 stopped. The file I downloaded was a .reg file. When I sent the custom fix it gave the error message "Unable to send Process". Is Prism Patch Manager able to install .reg files or do they have to be .exe?

Thanks

Install Hangs at Pending

graffaelli — Thu, 03 Jan 2008 11:34:26 GMT

I am new to the Patch Manager, and I am trying to install Office SP3 on about 40 machines. I am having trouble getting the installation to run.

I can manage and then query the machine without any trouble, then I can download the patch and schedule the installation without any problem. But then, the installation just stops. I check the deployment status and the status shows Pending and it never goes anywhere. I have tried it on multiple machines and have had no luck.

These machines do not have a leaf agent installed. Do I need to install that before I can finalize this installation.

Any help would be greatly appreciated.

Thanks,

Gabriel Raffaelli, IT Admin Trucker Huss, APC

What happens if Prism misses an update time?

jkimball — Wed, 10 Oct 2007 18:29:18 GMT

If a machine is off, what does prism do about scheduled updates?

How many updates at a time are recommended?

jkimball — Wed, 10 Oct 2007 18:28:52 GMT

I understand that the amount of data a computer can push and download is depended on it's speed and the network speed, but I find that when trying to update a machine with several dozen updates causes Prism to fail, and that updating several dozen machines with a relatively few number of updates causes Prism to fail. Normally the updates are stuck in a "pending" mode, while others are unable to connect.

Is there an optimal recommended amount of updates to push at any given time?

Unable to connect to the install service on the targeted machine

jkimball — Fri, 21 Sep 2007 12:58:59 GMT

I get the error message "Unable to connect to the install service on the targeted machine" in the deployment status, and a bunch of red clocks next to the patches I have attempted to install. Any tips?

managing Licenses

slyork — Tue, 10 Jul 2007 07:57:26 GMT

Hi,

Our PPM shows Licensed for 100 machines (100 in use)

But we don't have 100 servers!

So my questions are
Is there a simple way to see what is using my licenses?
Do I just delete old servers to recover the license?

Thanks

Steve

Can´t Query

hugohg — Wed, 07 Mar 2007 18:10:15 GMT

hi, I am using patch manager 6.3, and a I want to use it without agent, so I select the machines I want to query from my Network list, but I always get the same error: "OS Not supported", all the machines are Windows XP SP2, I already deactivated all firewall, and all security programs, does anyone knows how to solve this? Thank you

Patch validation won't run

Constance — Wed, 13 Sep 2006 13:22:12 GMT

This morning I decided to validate the recent software patches I had pushed out to computers in the network. I was able to validate 3 computers when the application quit validating any futher computers. How can I get the manager to run the validation process again?

Patch Manager Profiles

kenlampel — Wed, 05 Jul 2006 10:10:08 GMT

I cannot seem to add non OS or IE patches into a new profile for Patch Manager 6.3. It works fine with OS and IE patches. How can I get these in so I can send these patches out to machines that do not currently have them installed???

Yellow Exclamation Point Error

lm06 — Mon, 27 Mar 2006 14:58:00 GMT

I am currently evaluating Prism Suite and Prism Patch Manager. While using Prism Patch Manager, when I try to query a machine, I get a yellow exclamation point and the query is unsuccessful. I've checked the firewalls and I've checked the domain admin rights. Has anyone expierenced this before? If so, any information would be helpful. I'm trying to resolve this ASAP. Thanks.

Report of Required Patches

B. Moore — Tue, 10 Jan 2006 11:09:00 GMT

Is there a way to produce a list of all patches that are just checked as required? I need to keep a history/report of patches that are checked as required and when they were checked.

Deploying leafs via Prism Deploy?

Ved — Wed, 06 Jul 2005 11:54:00 GMT

Has anyone tried deploying the leaf agents to clients via prism deploy using a package? The reason I ask is that we need to have the leaf agents on every client that already has Deploy on it.

Normally i'd be happy installing it on an AD logon script but we need to be more granular on who gets the patches so it can't be everyone at once - if you get what i mean.

Any ideas most welcome

David

Unwanted patches selected as required

Pat Wilson — Wed, 13 Jul 2005 11:21:00 GMT

I started this question in the 'New Features' forum when I originally suspected that the 'required patches' was related to the KBArticle field. I now find that is not the case.

Why is it that when I select a certain patch as required, that other unrelated patches become selected as required?

For example: If I select Sun Solaris 9 patch 112912-01 (libinetcfg Patch - RepID 1A62) as required, then Sun Solaris 9 patch 113273-07 (/usr/lib/ssh/sshd Patch - RepID 1A14) also becomes selected.

Another example: If I select Windows patch KB832414_MSXML4.0_X86.exe (RepID 12BB) as required, then Windows patch KB832414_MSXML2.6_X86.exe (RepID 12BC) also becomes selected. (I didn't want you to think I was picking on the Solaris patching )

Why are these other unwanted patches being selected?

Moving Master Agent to another server

Glenn — Tue, 17 May 2005 10:29:00 GMT

What is the proper method to move our exisiting Master Agent data to another server. This new server will have a different name.

Install patch upon startup - no leaf

Mike W. — Mon, 03 Jan 2005 15:19:00 GMT

Now when I schedule a task for, lets say 7:30am half the company does not have their machines on yet so the install fails. I want the patches to install first thing when the user boots up. I do not have leaf agents installed, nor do I think I should seeing how the computers are all local networked pcs.

Thanks,
Mike
Davis Graham and Stubbs LLP

MS Office SP1 (Q842532).

Rich — Tue, 14 Dec 2004 09:03:00 GMT

I have deployed MS Office 2003 Professional and would like to deploy MS Office SP1 (Q842532). The deployment of the SP1 goes into a deployment state, but when the pc re-boots nothing apperas to have been deployed to the workstation. Even if I check in help in MS office, no sp's have been installed. thanks for the help, Richard.

Uninstall a patch or patches

Mike W. — Fri, 15 Oct 2004 11:49:00 GMT

Okay, you have just installed a set of patches to your Lab or Test machine and everything looks good. You then role out the patches to your pilot group of about 15 computers.

What do you do if one or all of the patches is creating a problem. What is the best way to remove or uninstall the patch or patches from the pilot group?

I have prism deploy 5.1 and prism patch manger 6.2

Thanks,
Mike

Rollup Patches from MS

IOian — Tue, 07 Sep 2004 08:54:00 GMT

If I approved each OS patch (XP) and then also approved the rollup patch as well, does PPM know not to install the individuals and just go with the rollup? As an example:

WinXP KB826939 - Update Rollup 1 for Windows XP

I was going to go through and uncheck each KB that this rollup included, but thought I'd ask when the list got to over 20 to identify

Thanks!

Windows XP Service Pack 2

Mike W. — Tue, 10 Aug 2004 10:43:00 GMT

Do you plan on offering any documentation/white paper on applying Windows XP SP2 using Patch Manger?

I've been reading some of MS documentation, this should be called Windows XP Second Edition...it's a huge SP. Any and all help to make sure this SP goes flawlessly would be greatly appreciated.

-Mike Welch

Computer names do not match

JHalbur — Mon, 12 Jul 2004 14:41:00 GMT

I have recently purchased Patch manager for my company, and have been building a test system for it. I tried to restart my test machine through prism patch manager and it did not restart, in fact it restarted a different machine in the office. I tried alert messages and they go to the wrong computer as well. I have checked active directory IP/computer name and everthing is showing correctly. I can ping computers by computer name and recieve the correct IP, but patch manager has this computer mapped incorrectly. I haven't bothered to try many other system's for fear someone will loose vital work if patch manager targets the wrong system again. Anyone have any ideas or suggestions??

Thank you,

Josh Halbur

managed & un-managed items both in Boldfont typeface

Rich — Tue, 06 Jul 2004 08:37:00 GMT

When I access patch manager using a client login (via a shortcut on the desktop, PMConsol.exe), specifying domain, user id, & password, I see all of the objects displayed, but everything listed is in Bold so I cannot differentiate between managed and un-managed items. If my colleague connects using a TSC session the display is correct, ie bold = managed, normal font= un-managed. Can you please explain how I can change the settings so I can see the managed & un-managed items. I am not allowed direct access to the server via TSC.

Cant delete groups in Patch Manager

doug — Tue, 25 May 2004 14:28:00 GMT

Unable to delete groups (or profiles) in Patch Manager. They appear to delete until the console is restarted. Any solutions?