New Boundary Support Forum / General Discussion / Prism Deploy & Prism Pack

Prism Console Event Errors 0

Andy Rampton — Tue, 11 Mar 2008 11:58:06 GMT

We get the following errors in our Application Event log and some clients seem to fail to install packages assigned through a Configuration Group even though the console shows these PCs against this group

Any ideas what is causing these errors and how we fix them?

Event Type: Error
Event Source: Prism Console
Event Category: None
Event ID: 0
Date: 11/03/2008
Time: 16:41:02
User: N/A
Computer: BEIJING
Description:
Exception Encountered:
Function: Add
Source: PrismChannel
Message: Object reference not set to an instance of an object.

Adobe CS3 Suite Licensing Issue

dventet — Tue, 24 Apr 2007 09:13:22 GMT

Hi,
I've created packages for the Adobe CS3 Suite without any issue. The packages are deployed with no problem to the client, yet when they go to execute the program an error pops up saying there was a catastrophic failure wit the AMS licensing service. I entered the serial number while creating the package, so I'm not sure what the issue may be. Has anyone else had this kind of problem with Adobe packages? Alternatively, does anyone have any suggestions?

Thanks,
Dennis

Assign Task based on Windows Event Log entry?

martyy — Tue, 14 Aug 2007 11:02:36 GMT

Any good ideas for assigning a task based upon a certain event description within the Event Log in Windows?

I have some machines that need a registry hack and the only way to know which ones do is check the event log for a specific id and desscription. At this point, I don't have any event log monitoring in place for desktops.

It may be a neat feature for future versions if you could create configuration groups based upon criteria in an event log.

Error Creating MSI From PWC File

dventet — Fri, 08 Feb 2008 14:52:03 GMT

I'm trying to create an MSI file from a Prism package. The Package Editor goes through the motions, but at the end I get an error that says "Error: M4087: Found variable 'Local Application Data': not supported by current version of MSI generator. Error: Conversion complete: errors found during translation."

I'm using Prism Deploy 8.

Has anyone ever seen this before?

Thanks,
Dennis

Silent install of PTS via command line

jpfieber — Wed, 28 Nov 2007 10:02:25 GMT

I'd like to install .pts scripts from a batch script for image creation (in addition to being able to push those scripts with the console). When I call a script from the command line, it prompts me to ask if I'm sure I want to install it, the same as if you double-click a script. Is there a way to silently launch the script so no user interaction is required?

Result Code 4000

jpfieber — Wed, 21 Nov 2007 10:57:37 GMT

I've been getting errors on a number of packages I'm trying to push out. The log shows the following:

Current Status: An Error Occurred

Result Desc: Service not installed/started

Result Code: 4000

At first I thought it might be that I created some of the packages with PictureTaker 8, but I'm still using the version 7 client and channels, but then I noticed that some of the new packages did work. What should I be looking for to troubleshoot this?

Polling time not Refreshing

Abe — Fri, 19 Oct 2007 14:04:58 GMT

Hi,

I've noticed that at times with version 7.x and 8 that pressing F5 to refresh the polling time for a specific workstation doesn't work. If i click on another PC the last system I had up stays in the Members tab, and won't refresh unless I close the console and re-open it.

This is a bit frustrating since I frequently use the Polling time to see when a package I'm testing will be pushed to my test systems. Any idea on how to resolve this?

Manage channels under Vista

Niklas — Thu, 27 Sep 2007 22:51:34 GMT

Hello,

With version 8 of Prism Suite I notice Prism Console is not listed as supported under Vista? (according to PrismSuite8_Quick_Start_Guide.pdf) Setup and all programs however seem to work fine on Vista x86 just as with previous 7.x versions.

Under Vista x64 I do not seem to be able to run or install Prism Console. When I run setup the only choice I am presented with is to install Pictaker.

Prism Console 7.1 (my only option right now) has worked OK for quite some time under Vista x64 and still seem to work against a channel running version 8.

Since version 8 has been "Vista enabled" and Console 7.1 always worked under Vista I admit I did not study system requirements in detail for the console application before upgrading :-)

When will the management tools be supported under Vista (both x86/x64)?

Regards,
Niklas

Where can i DL Prism Deploy® Packager ??

psi — Thu, 27 Sep 2007 16:10:30 GMT

http://www.newboundary.com/products/prismpack/download.htm -> this link goes to Prism suite 8.0 But i need Prism Deploy® Packager 8.0 .... Where is it ?

Install Prism Deploy 7.1 client through GPO

Henriksr — Thu, 09 Aug 2007 06:52:18 GMT

Hi there,

I am trying to get it setup so that my subscription file is automatically run on all computers in my network.

I have been trying to do so by using Group policy logon scrips (vbs) that launches the subscription EXE when ever a user logs on to a computer.

The problem that I have is that the users are not local admins, and therefor cannot install the EXE on the computer. The GPO works, the client just does not get installed.

I have tried making a MSI by first creating a package of the client install, then converting it to MSI. That package will however not install the client right for some reason.

I have tried figuring out how to make a runas command in my script, but I am not to keen on having admin account information typed into my script.

Do you have any suggestions how I could make the GPO installtion work?

-Henrik Skovdal

Assign task to multiple groups at once

jpfieber — Thu, 21 Jun 2007 15:48:44 GMT

I have my computers organized by room number in AD. Is there some way in Prism Deploy to assign a task to multiple OU's at once? I'd rather not have to individually assign 10 different tasks to 12 different OU's when they are all getting the same thing. I also can't rearrange them in AD, as they are already in a specific layout for other needs. I was thinking maybe a Configuration Group could be created to include specified 'AD Folders', but I don't see how to do that.

Move Config groups to another channel?

Savagesox — Thu, 03 Feb 2005 16:59:00 GMT

I have just completed a bunch of configuration groups on 1 of my channels. I would love to "move" them over to the second channel. Can this be done via the registry or SQL?

I'm using the latest and greatest versions of Prism, and a SQL server.

Has anybody ever attempted this or know how to go about it?

Removal of license on workstation

dave.frandin — Wed, 05 Jul 2006 11:20:41 GMT

We mistakenly installed the client on a machine that should not have been installed. I manually ran the client uninstall from the command line, but the machine still shows up in the Prism Console Network list as being licensed, and the only right click choice is to reinstall the client. How do we remove the licensing from this machine??

Thanks

Dave Frandin

Stoller-Navarro Joint Venture

dave(dot)frandin(at)nv(dot)doe(dot)gov

Defrag as a command or script?

Thu, 13 Jan 2005 10:34:00 GMT

Is there a way to schedule a defrag on 2000/xp workstation (PowerUser users) using Prism deploy? I know PowerUser cannot run Defrag, it will have to be run as either an administrator or possibly as system account. Are there any certain command line param or script commands that would work better than others for an unattended defrag?

IIS MIME type specifics

DerekB — Tue, 06 Feb 2007 10:31:45 GMT

I would like to allow my users to install packages via webpage. I know I need to add MIME types to IIS to allow this. The documentation, however, only mentions adding the file extentions (.PWC and .PTS), but no mention of content type.

Example:

.txt has a content type of "text/plain"

What are the content types that should be applied to .PWC and .PTS, respectively?

MapPoint 2006 and Prism Editor

newbie11 — Wed, 15 Nov 2006 15:29:42 GMT

Steps to reproduce problem:

1) Take before snapshot.

2) Install MapPoint North America 2006 - In our case from an administrative installation point

3) Configure settings - Full install

4) Take post snapshot

5) Install the .pwc file created during step 4 on a users machine that doesn't have administrative privileges nor access to the original installation source files

6) Try launching the application from the users (non-admin) account and machine

Result:

The MapPoint installer kicks in looking for \MapPoint\msmaps\data.msi

Observations:

1) This doesn't happen when the Mappoint installer is used for the installation (obviously)

2) When installed using the Prism snapshot it appears to be strictly a permissions/access the the source files issue

3) Once logged in with administrative credentials/access to the source files the application launches for admin and subsequent non admin users that try to launch the program.

Do i need AD to run Prism Deploy

zerox — Wed, 15 Nov 2006 15:02:23 GMT

Hi i have installed Prism Deploy on one server for testing and i dont run any AD on this network. and i manage to install the client on a computer over network but after the client reboots it wont connect to the server i get "client installed need reboot" so do i need AD to set this up ?

thanx

Cleanup file browser window in Task creation

Mellik — Thu, 13 Jul 2006 09:23:14 GMT

Hello,

I hope this is the correct place to ask my question which is this.

In prism when I create a task it lets me browse my computer for the package.
Everytime I create a package the program remembers my choice before and shows this link in the file browser window below the "browse.." option.
I have now a browser window that is from top to the bottom of my screen and my question is if there is an option I can clean this up?
I tried and looked in options but to no avail.

Could you help me please?

Thanks in advance

Prism Deploy & .NET Framework 2

Dani — Thu, 13 Jul 2006 07:06:47 GMT

Hello.

We have updated to Prism Deploy 7.0.4 and .NET Framework 2 and when we close de Prism Console and answer YEs to save changes to desktop the program exits with an error of NET Framework.

Is there any solution because we need to use .NET Framework 2 and can not revert to .NET Framework 1.1

Thanks in advance.

Prism Package error messages

Alextwist — Thu, 06 Jul 2006 08:10:47 GMT

Sometimes when we create reasonably large Prism Packages (roughly around the 1GB mark) we get the following error message when we try to launch it

"Unable to read file"

We can edit the file in Prism Pack, but can't execute it. Subsequent attempts to recreate the package from scratch lead to the same problem. Also the package can often "lose" its icon.

Any ideas as to why this happens? Or if can fix it?

Thanks in advance

Alex Twist
------------------
Imperial College

Can't login to Quick Start Channel

Bali — Wed, 28 Jun 2006 06:58:33 GMT

Hi

Just installed the 30 Day trial version of Prism Suite.
I like to start the Console, then i should select a Channel, but if i select the channel i need to login but i don't know how's the Username and Passwort ?
Can't add a new channel either because i need a password too !

Prism Deploy Client Error Messages

David Hahn — Mon, 05 Dec 2005 12:09:00 GMT

Hello,

We recently upgraded from Prism Deploy 6.0.3.30 to 7.0.2 and we are running into some client issues.

To distribute the client, I have created a subscription file and placed it in a log in script. In some cases, this has worked perfectly fine. In others, the upgrade of the client from 6.0.3.30 to 7.0.2 has gone wrong. When the user logs in, they are presented with this message:

Also, the contents of the Lannovation registry key located in HKLM\Software can be found here.

Also, a screen shot of the contents of the Program Files\Prism Deploy\Client directory showing file versions can be found here.

The way I have been fixing this problem is deleting the Lannovation registry key and rebooting the machine. The next time the user logs in, the subscription file runs and everything seems to be fine from that point on.

What is the cause of this problem?

Disable Prism Console Menu Animations

Dani — Wed, 25 Jan 2006 10:14:00 GMT

Hello.

Is it possible to disable menu animations (fade in) that the new version 7 of Prism Console has? Because it's so slow comparing the old version.

Thanks in advance.

Automatic Software Uninstall

martyy — Tue, 30 May 2006 14:27:09 GMT

Ok in the past if someone has installed software that was not supposed to be installed, I would create a package to uninstall it or find the command line to uninstall it. What I have found is that some of them will install the application in a different location so then my uninstall command does not work.

I can create a configuration group to check for the installation of the application within the registry, but can I query the registry for the install path/uninstall path and assign that as the command to run? Let me know if you need more clarification.

Notification of change in Configuration group?

martyy — Wed, 31 May 2006 10:34:30 GMT

Is there a good way to be notified if a computer has met criteria to join a config group. For example, I want to know as soon as possible if a computer is now in the "Has Office XP Pro" group.

Client install question

Constance — Thu, 04 May 2006 21:06:00 GMT

We are evaluating the suite for possible purchase, I am hoping there is a solution to the client install on a few computers included on our network.

These computers that we would like to manage that are located quite a distance away from our office. These computers are also behind a very stringent firewall. I tried creating a channel that used the HTTP port 80 to communicate but the client install failed. I also was going to try having the users run the subscription file, but then I read that the user running the file needs admin privilages. Are there any work arounds to set the subscription file to run as administrator.

We are expecially interested in being able to manage these computers.

Prism script set error

Kevin — Mon, 21 Nov 2005 08:49:00 GMT

Hi,

I have a Prism script that installs Prism packages. The first package prompts the user yer or no. If the user chooses no, the script ends and the other files are not installed. Is there a way for the Prism script to report back to the console that the install was declined or failed. At this time the script always shows as installed.

Thanks Kevin

How to force client to polling

SebCestBien — Wed, 09 Nov 2005 09:26:00 GMT

Hello,

I'want to force the execution of a planified installation. Is there a command line with ptclient.exe to force the polling on the server ?

I'have see that the polling frequency can be modified in the registry but the modification is done only at the logoff/logon.

Thanks a lot

SebCestBien

MSDE (and consequently Prism Server) wont stay started after stopping.

David Hahn — Tue, 25 Oct 2005 23:04:00 GMT

I have been working with the MSDE installation that hosts our Prism Deploy 6 database. I need to stop and restart the MSSQL service to enforce some changes and, consequently the prism service. Every time I stop both, they won't start again. The MSSQL service stop and then immediately stops. No errors, just starts then stops. If I actually reboot the server, the services seem to come up fine.

The MSSQL service logs on as LocalSystem. I have checked the Prism Server service log on account and everything is OK there.

Why won't the SQL service stay started? On a similar note, I have never been able to use tht SQL Service Manager to stop and start the local MSDE service. Why is that?

Thanks for any and all assistance!

Prism appears to install tasks more than once

Phil Woodring — Wed, 12 Oct 2005 09:31:00 GMT

This is related to my previous post, but I didn't want to confuse the question. It appears that Command Tasks are applied to computers for every user of the machine, even though the task is set up as "Run Once for the entire computer".

I signed on to a laptop as "Local Administrator" and it was installing all of the hotfixes for the last few months. It ran quickly because Windows knew the updates were already there (except the Update Rollup Pack for W2k SP4).

I am concerned about the multi-user computers in my environment getting sacked. Please clarify what I should do.

Thanks.

Cleaning Up old assignments

Phil Woodring — Wed, 12 Oct 2005 09:28:00 GMT

I am still using 6.0.3 client/server. Is there a way to perform mass cleanup of assigned tasks?

I use Prism to deploy Windows Hotfixes and I assign them to each computer individually. I do this because computers are getting replaced and they would already have the hotfixes peformed on them. Plus I get more scheduling control.

The only way I know is to click on each computer target and deleting every assignment.

All tasks pedning forever - problem already solved (v7)

Niklas — Thu, 06 Oct 2005 08:16:00 GMT

Sorry to bother you, but we wanted to let you know that we once again experienced problems which might (might...) be connected to the license handling.

At approx 05:00 AM we deployed some tasks which the clients happily processed. Immediately after that we created (and deleted) several configuration groups. Once the groups was created and functioned as intended something happened. All our clients stopped processing tasks.

The clients polled OK at given intervals, but no matter what we did they did not receive or process any tasks. Console just showed "pending - OK" for hour after hour.

Below is a sample from pictaker.log several hours later (tasks was still pending for this machine):

New Boundary Client 7.0.
Session log started at 2005-10-06 09:58:26.
User: ti05joni.
Computer: IDEC406-02.
/Subscriber
/ApplyPending

New Boundary Client 7.0.
Session log started at 2005-10-06 10:09:17.
User: SYSTEM.
Computer: IDEC406-02.
/Subscriber /System
New Boundary Client 7.0.
Session log ended at 2005-10-06 10:09:36.

New Boundary Client 7.0.
Session log started at 2005-10-06 12:57:09.
User: SYSTEM.
Computer: IDEC406-02.
/Subscriber /System

All our 1200 clients had stopped getting tasks from the server around approx 05:18 from what we can see. They still communicated fine with the server since they appeared and disappeared as expected in different configuration groups.

We then tried the following:

rebooting the MSSQL/Channel Server (no error, nothing strange in logs)
creating and deploying new fresh tasks
running under new console logins creating tasks etc (as channel admin)
double checking licenses (50 licenses not used out of 1200)
installing new prism clients on new machines
rebooting clients, sniffing traffic, checking for network faults etc

Finally we upgraded to 7.01 as a last resort. Scheduling of tasks still did not work no matter what we did.

After a couple of more hours we noticed the console complaining about "not enough licenses", this only seemed to happen when one tried to install the client via the "direct"-method. We used an .exe for installations during the testing earlier and unfortunately we did not check the individual license status on these machines since they joined and polled the channel...

We then ran the uninstall and reghack again according to: http://www.nbtnet.newboundary.com/forum/shwmessage.aspx?ForumID=20&MessageID=1037

Finally! Now the pending tasks are processed again after almost a day of down time.

Did 7.0 stop functioning due to "license failure" or did 7.01 fix something fatal and then introduced the old license problem again?

The processing of tasks stopped working while there was only a single users working in the console creating/deleting configuration groups so one could suspect that this triggered the problem somehow?

Have you got any clues about this strange behaviour? Just in case the problems shows up sometime in the future.

Regards,
Niklas

New packages - old server?

Bjorn — Wed, 05 Oct 2005 07:30:00 GMT

Would it be possible to use Prism Deploy 5.1.1 to deploy packages built with Editor 7.01?

I want to use the powerful advantages of the newer packages (ntfs permissions primary) but since version 6.0 and higher the server had to many problems. The clients must still be able to report in to channel server properly.

Thanks,

Detecting System Language

PatrickD — Thu, 15 Sep 2005 12:37:00 GMT

I am trying to understand the difference between the SYSTEMBASELANGUAGE and the SYSTEMFULLLANGUAGE default configuration groups.

I have read the description in the manual but it reads exactly the same.

Can I get some clarification on the difference between the 2?

Thanks

Patrick

XP Service Pack2 issue

Willo — Tue, 02 Aug 2005 13:37:00 GMT

After installing XP Service Pack 2 (with FW disabled) we are no longer able to subscribe to a channel (ptclient /sucscribefile filename). Before everything works fine.

When we add the user to the administrator group he is able to subscribe.

Has anyone an idea what's going wrong?

Thanks in advance

Channel server fails to start

Niklas — Thu, 23 Jun 2005 08:40:00 GMT

Every night we shutdown MSDE and Prism in order to take a direct backup of the mdf-files. The job looks like this:

net stop "Prism Server"
net stop SQLSERVERAGENT
net stop mssqlserver

[..backup..]
net start mssqlserver
net start SQLSERVERAGENT
net start "Prism Server"

rem extra start, troubleshooting
sleep 10
net start "Prism Server"

Prism starts OK, but then shuts down after a while. Restarting the server manually via the tray icon the next morning is never a problem.

This problem appeared after applying SP1 for 2003, it has worked like a charm many months before this.

Any ideas on how to investigate this? Prism doesn't seem to log anything at all about why it is shutting down.

From the eventlog
Chronological order
Date: 2005-06-22
Time: 23:05:45
Description:
The Prism Server service entered the running state.

Date: 2005-06-22
Time: 23:05:45
Description:
The Prism Server service was successfully sent a start control.

Date: 2005-06-22
Time: 23:06:15
Description:
The Prism Server service entered the stopped state.
http://go.microsoft.com/fwlink/events.asp.

Report available to show error codes,etc

desktopjockey — Wed, 13 Apr 2005 10:38:00 GMT

Greetings-

I have deployed several packages (not together) that have errored on some machines. although the deployment summary identifies the Pcs that have errored, there is no way I found to find out what the error is except by going to each Pc and looking at the local log file. Is there a way to get this information through the server?

Thanks for your help.

Screen resolution degraded when client installed

dventet — Fri, 01 Apr 2005 11:49:00 GMT

I've installed the Prism Deploy client on several machines throughout the office. Most installations went fine. However, on a few machines the display settings have gone haywire. I've been able to reset most of them, but this morning I had to completely remove the client from a Dell Latitude laptop. The resolution could not be restored to it's original state until I removed the client. So far it's happened on two Dells and a Micron. All running XP SP2. Any ideas about what's going on here?
Thanks,
Dennis

High CPU usage

nkange — Mon, 13 Sep 2004 10:00:00 GMT

Hello,

I have a problem, after installing Windows XP Sp2 the Ptclient.exe process uses about 20-30% CPU, which is alot more than before installing SP2 (when it was using about 0%)
We are using Prism Client 5.01.06

Any ideas are welcome.

//Niklas

Deploying Lotus Domino Version 6

bedra — Wed, 15 Dec 2004 10:40:00 GMT

Has anybody deploy Lotus Domino Release 6 with Prism
I suggest a plan how to do this

Thanks
Thomas