New Boundary Support Forum / General Discussion / Prism Deploy & Prism Pack

How to use PrismVariables for replicated Tasks

rrast — Wed, 16 Jun 2010 09:04:14 GMT

Hello together,

As i installed Replications all .pwc files are running fine on the remote Clients from the defined replication-server. But when i use commands or prism scripts i dont now wher to set the variables %server% and %DistShare%.

As this are Prism internal Variables i think i have to use them in a pts script, as desribed in Prism Help.

Is this the correct syntax?

/Run <\%DistShare%\XXX.EXE> or /Run \\%server%\%DistShare%\XXX.EXE

and do i have to give the path to the PTClient.exe as it is installed as a service on the client and running?

When i have to give the path is the syntax "%SystemDrive%\%programfiles%\NewBoundary\PTClient.exe" correct??

My Questions are cause i got error messages "Task File not found" or replicated task does not exist

I think the developement of replicated tasks hasn`t a good description in the Help Files. The Scripting is a heavy Tool with great possibilities but i have the need for a good explanation.

Thanks in advance

rrast

"***File not found" after 30 actions

gdussier — Tue, 01 Jun 2010 03:51:04 GMT

Hi!

We're encountering an issue with prism Deploy :
after 30 actions (/runs in script tasks, command tasks or package tasks), an error appear in C:\Documents and Settings\All Users\Application Data\Prism Deploy\PrismXL\ClientLog.XML, wich says ***File not found.

The 30 firsts actions are ok, but once the error appears every following action also fail.
The scripts or tasks are launched with another account than the current logged user ("runas this account" option).
A workaround is to close an reopen the session, wich will execute the next 30 actions in queue (after 30, the error appears again).

To troubleshoot this issue we've made a basic script wich execute about 200 times the same action :

/run /continue write.exe
/run /continue %comspec% /c tskill write
/run /continue write.exe
/run /continue %comspec% /c tskill write
...

The result (in french):

...
/Run /Continue write.exe
/Run /Continue C:\WINDOWS\system32\cmd.exe /c tskill write
/Run /Continue write.exe
/Run /Continue C:\WINDOWS\system32\cmd.exe /c tskill write
/Run /Continue write.exe
***Le fichier n'existe pas
/Run /Continue C:\WINDOWS\system32\cmd.exe /c tskill write
***Le fichier n'existe pas
...

The error appears only if the script is assigned through the Prism Console, not if launched manualy.
Tested with Prism (Server and Client) versions 8 and 10 (also version 10.5.0.86)...

Does anyone have an idea?

Unattended installation of Office 2010

Niklas — Mon, 31 May 2010 07:51:42 GMT

I am having trouble deploying Microsoft Office 2010 Pro Plus x86 version (recommended by MS for x64 clients) through Prism Deploy.
I am using Prism 10.5.0.86 and Windows 7 x64 on client. Client is freshly installed in VMW Workstation, no extra software.

I have returned to the most basic setup possible for unattended installation. No .MSP-file generated from the OCT. No MUI language packs, just the basic Office DVD copied to a network share and I have the following defined in ProPlus.WW\config.xml:

For debugging reasons I deploy via a script (.pts) which contains:

/run /wait \\myserver.xx.nn\prism\Unattend\office2010\setup.exe /config \\myserver.xx.nn\prism\Unattend\office2010\ProPlus.WW\config.xml

The account I deploy under is member of administrators group on client, it is my normal account for deployment.
Installation will fail with error 1603. It fails on different msi files most of the time, sometimes at the beginning, sometimes at the end or inbetween. Typically a msi fails and rollback is made.

I have turned on extensive logging without finding any relevant clues, other than that I should make sure I have enough permissions.

If I cut&paste the above cmd line on client (with "start /wait ..." instead of /run), then setup will work each time so I think I have excluded errors in my media.
I have also tried copying the complete network installation to local disk and have Prism launch it from c:\tmp, thereby excluding network problems.

It seems like my problems only occur when setup is launched via Prism (which seem to run under WoW64, I do not know if that matters?).

Anyone else who has successfully managed to deploy Office 2010 Pro Plus in unattended mode on Windows 7 x64 using Prism? I have lots and lots of error logs collected, but maybye someone could verify that it actually is possible to deploy Office 2010 with Prism in unattended mode? How is it done?

Regards,
Niklas

Deploying Batch Files

jhudson1977 — Tue, 13 Apr 2010 08:46:18 GMT

Is there a way to use Prism to deploy already made batch files?

If not, can I make a PTS to emulate a batch file?

Simulate installation via PD

mkreuzer — Mon, 29 Mar 2010 01:51:13 GMT

In the past we've installed a lot of sofware to PCs manually. Now we want to control this PCs by Prism Deploy. We're looking for a way, to tell PD that this software (packages) are already installed on the PCs whitout to reinstall them. It should be on a way, that the software can be uninstalled by PD, although it wasn't installed by PD.

Error Handling in .pts

Sebastien_ — Tue, 21 Apr 2009 07:25:52 GMT

Hello,

I'm trying to handle correctly installation error from my .pts script.

How can i set an error flag in my pts script that is send to the console ?

for example:
/scriptver 5
if EXISTS <registry key> "HKLM;\Software\somwhere"
/set LASTERROR "-1"
else
/set LASTERROR "0"
endif

I want have this error in the console....

Moving\Renaming the Prism DB

ebrusky — Mon, 06 Apr 2009 16:03:33 GMT

I've been asked to move our existing Prism DB to another drive on the same SQL 2005 server. Is there anything I will need to change within Prism so that it still functions properly? I'd also like to change the name of the DB to something different, what alterations do I need to do to make this work? As always, Thanks for your help.

Client reporting to server incorrectly

ebrusky — Thu, 02 Apr 2009 11:26:32 GMT

I've got a couple of clients that report as being polled but also show thier status as Offline. One system in particular has a new client installed 9.1.0.110, but since its upgrade shows its status as Offline(known), reports the older client version number (9.0.0.288) on the server, yet it still updates its polled time. I've checked the server and restarted the PrismXL service with no effect. Is there anything else I can do short of rebooting the entire server? ( Not an easy option to implement given the nature of this particular system.)

Any suggestions would be appreciated. Thank you.

upgrade MS office 2003 to office 2007

binoos — Wed, 01 Apr 2009 01:14:31 GMT

I am working in a goverment organization in Bahrain as a system support Engineer.There are around 250 staff are working in our organization.All the users are working in Windows XP Pro SP2 platform.Now we want to upgrade the MS Office 2003 pro in all of the user's pc to MS office 2007 Enterprise through the network(remotely).The most important thing in this upgrading process is, we want to uninstall the existing office 2003 package before installing the upgrade package.ie The previous version of the office should not be there in the pc after the installation of office 2007 upgrade package.At the same time,all other setting like outlook Exchange server configurations in the previous office 2003 should be there in the new office 2007 upgrade package after the installation.We have tested other applications including MS deployment kit on this issue,but it was not successfull.I came to know that,using Prisn Deploy,we can deploy the application to client pc's through the network very easily.So I want a confirmation from your technical support team whether I can upgrade office 2003 in all client pc's to office 2007 successfully using Prism Deploy.If yes, please send me the step by step procedure , that will be more helpful for our testing. I prefer all your correspondence through email.Expecting the reply soon.

Regards

Jinu

Optional Proxy feature in 9

martyy — Mon, 30 Mar 2009 08:40:29 GMT

Do you have any documentation on the optional proxy feature? Implementation practices, etc..?

Install PTS under Localsystem

Sebastien_ — Mon, 03 Nov 2008 01:53:01 GMT

Hello,

I'am trying to install PTS script, in the task configuration I have setted Run under "LocalSystem".

On the client computer the script run in LocalSystem... ok it's what I Expected... But:

When my script contain a /run command (for example /run/wait msiexec.exe /i "c:\temp\Package.msi" /qn) the process (msiexec.exe inmy example) run in logged user context... and fail because not enougth rigths...

(I Insiste on that the packge is on the localdrive and all acl's is correct...)

My questions:

- This is a normal comportement ?
- There is a way to execute /run in localSystem context ?

Thanks a lot

Best regards
Sébastien

Configuration Group scripting

Guest — Mon, 12 Jan 2004 15:28:00 GMT

I want to look at a specific folder on all machines and get the folder size. I want to see all the machines that have a folder size greater then 10mb.

Is there a way to do this?

Thanks

Prism Deploy Client

Abe — Wed, 12 Nov 2008 17:31:07 GMT

Hi,

I'm upgrading our current version of Prism Deploy from version 8 to version 9. I created a new subscription file from within the Console, and installed it on a system running Windows XP SP2. I didn't see the PTClient on the system tray, but was able to push a test package without any problems. I'm assuming the icon is hidden by default now.

I would like to have the icon appear on the system tray, but can't seem to find anything on how to do so. Any suggestions on what I can do?

Prism Console Event Errors 0

Andy Rampton — Tue, 11 Mar 2008 11:58:06 GMT

We get the following errors in our Application Event log and some clients seem to fail to install packages assigned through a Configuration Group even though the console shows these PCs against this group

Any ideas what is causing these errors and how we fix them?

Event Type: Error
Event Source: Prism Console
Event Category: None
Event ID: 0
Date: 11/03/2008
Time: 16:41:02
User: N/A
Computer: BEIJING
Description:
Exception Encountered:
Function: Add
Source: PrismChannel
Message: Object reference not set to an instance of an object.

Adobe CS3 Suite Licensing Issue

dventet — Tue, 24 Apr 2007 09:13:22 GMT

Hi,
I've created packages for the Adobe CS3 Suite without any issue. The packages are deployed with no problem to the client, yet when they go to execute the program an error pops up saying there was a catastrophic failure wit the AMS licensing service. I entered the serial number while creating the package, so I'm not sure what the issue may be. Has anyone else had this kind of problem with Adobe packages? Alternatively, does anyone have any suggestions?

Thanks,
Dennis

Assign Task based on Windows Event Log entry?

martyy — Tue, 14 Aug 2007 11:02:36 GMT

Any good ideas for assigning a task based upon a certain event description within the Event Log in Windows?

I have some machines that need a registry hack and the only way to know which ones do is check the event log for a specific id and desscription. At this point, I don't have any event log monitoring in place for desktops.

It may be a neat feature for future versions if you could create configuration groups based upon criteria in an event log.

Error Creating MSI From PWC File

dventet — Fri, 08 Feb 2008 14:52:03 GMT

I'm trying to create an MSI file from a Prism package. The Package Editor goes through the motions, but at the end I get an error that says "Error: M4087: Found variable 'Local Application Data': not supported by current version of MSI generator. Error: Conversion complete: errors found during translation."

I'm using Prism Deploy 8.

Has anyone ever seen this before?

Thanks,
Dennis

Silent install of PTS via command line

jpfieber — Wed, 28 Nov 2007 10:02:25 GMT

I'd like to install .pts scripts from a batch script for image creation (in addition to being able to push those scripts with the console). When I call a script from the command line, it prompts me to ask if I'm sure I want to install it, the same as if you double-click a script. Is there a way to silently launch the script so no user interaction is required?

Result Code 4000

jpfieber — Wed, 21 Nov 2007 10:57:37 GMT

I've been getting errors on a number of packages I'm trying to push out. The log shows the following:

Current Status: An Error Occurred

Result Desc: Service not installed/started

Result Code: 4000

At first I thought it might be that I created some of the packages with PictureTaker 8, but I'm still using the version 7 client and channels, but then I noticed that some of the new packages did work. What should I be looking for to troubleshoot this?

Polling time not Refreshing

Abe — Fri, 19 Oct 2007 14:04:58 GMT

Hi,

I've noticed that at times with version 7.x and 8 that pressing F5 to refresh the polling time for a specific workstation doesn't work. If i click on another PC the last system I had up stays in the Members tab, and won't refresh unless I close the console and re-open it.

This is a bit frustrating since I frequently use the Polling time to see when a package I'm testing will be pushed to my test systems. Any idea on how to resolve this?

Manage channels under Vista

Niklas — Thu, 27 Sep 2007 22:51:34 GMT

Hello,

With version 8 of Prism Suite I notice Prism Console is not listed as supported under Vista? (according to PrismSuite8_Quick_Start_Guide.pdf) Setup and all programs however seem to work fine on Vista x86 just as with previous 7.x versions.

Under Vista x64 I do not seem to be able to run or install Prism Console. When I run setup the only choice I am presented with is to install Pictaker.

Prism Console 7.1 (my only option right now) has worked OK for quite some time under Vista x64 and still seem to work against a channel running version 8.

Since version 8 has been "Vista enabled" and Console 7.1 always worked under Vista I admit I did not study system requirements in detail for the console application before upgrading :-)

When will the management tools be supported under Vista (both x86/x64)?

Regards,
Niklas

Where can i DL Prism Deploy® Packager ??

psi — Thu, 27 Sep 2007 16:10:30 GMT

http://www.newboundary.com/products/prismpack/download.htm -> this link goes to Prism suite 8.0 But i need Prism Deploy® Packager 8.0 .... Where is it ?

Install Prism Deploy 7.1 client through GPO

Henriksr — Thu, 09 Aug 2007 06:52:18 GMT

Hi there,

I am trying to get it setup so that my subscription file is automatically run on all computers in my network.

I have been trying to do so by using Group policy logon scrips (vbs) that launches the subscription EXE when ever a user logs on to a computer.

The problem that I have is that the users are not local admins, and therefor cannot install the EXE on the computer. The GPO works, the client just does not get installed.

I have tried making a MSI by first creating a package of the client install, then converting it to MSI. That package will however not install the client right for some reason.

I have tried figuring out how to make a runas command in my script, but I am not to keen on having admin account information typed into my script.

Do you have any suggestions how I could make the GPO installtion work?

-Henrik Skovdal

Assign task to multiple groups at once

jpfieber — Thu, 21 Jun 2007 15:48:44 GMT

I have my computers organized by room number in AD. Is there some way in Prism Deploy to assign a task to multiple OU's at once? I'd rather not have to individually assign 10 different tasks to 12 different OU's when they are all getting the same thing. I also can't rearrange them in AD, as they are already in a specific layout for other needs. I was thinking maybe a Configuration Group could be created to include specified 'AD Folders', but I don't see how to do that.

Move Config groups to another channel?

Savagesox — Thu, 03 Feb 2005 16:59:00 GMT

I have just completed a bunch of configuration groups on 1 of my channels. I would love to "move" them over to the second channel. Can this be done via the registry or SQL?

I'm using the latest and greatest versions of Prism, and a SQL server.

Has anybody ever attempted this or know how to go about it?

Removal of license on workstation

dave.frandin — Wed, 05 Jul 2006 11:20:41 GMT

We mistakenly installed the client on a machine that should not have been installed. I manually ran the client uninstall from the command line, but the machine still shows up in the Prism Console Network list as being licensed, and the only right click choice is to reinstall the client. How do we remove the licensing from this machine??

Thanks

Dave Frandin

Stoller-Navarro Joint Venture

dave(dot)frandin(at)nv(dot)doe(dot)gov

Defrag as a command or script?

Thu, 13 Jan 2005 10:34:00 GMT

Is there a way to schedule a defrag on 2000/xp workstation (PowerUser users) using Prism deploy? I know PowerUser cannot run Defrag, it will have to be run as either an administrator or possibly as system account. Are there any certain command line param or script commands that would work better than others for an unattended defrag?

IIS MIME type specifics

DerekB — Tue, 06 Feb 2007 10:31:45 GMT

I would like to allow my users to install packages via webpage. I know I need to add MIME types to IIS to allow this. The documentation, however, only mentions adding the file extentions (.PWC and .PTS), but no mention of content type.

Example:

.txt has a content type of "text/plain"

What are the content types that should be applied to .PWC and .PTS, respectively?

MapPoint 2006 and Prism Editor

newbie11 — Wed, 15 Nov 2006 15:29:42 GMT

Steps to reproduce problem:

1) Take before snapshot.

2) Install MapPoint North America 2006 - In our case from an administrative installation point

3) Configure settings - Full install

4) Take post snapshot

5) Install the .pwc file created during step 4 on a users machine that doesn't have administrative privileges nor access to the original installation source files

6) Try launching the application from the users (non-admin) account and machine

Result:

The MapPoint installer kicks in looking for \MapPoint\msmaps\data.msi

Observations:

1) This doesn't happen when the Mappoint installer is used for the installation (obviously)

2) When installed using the Prism snapshot it appears to be strictly a permissions/access the the source files issue

3) Once logged in with administrative credentials/access to the source files the application launches for admin and subsequent non admin users that try to launch the program.

Do i need AD to run Prism Deploy

zerox — Wed, 15 Nov 2006 15:02:23 GMT

Hi i have installed Prism Deploy on one server for testing and i dont run any AD on this network. and i manage to install the client on a computer over network but after the client reboots it wont connect to the server i get "client installed need reboot" so do i need AD to set this up ?

thanx

Cleanup file browser window in Task creation

Mellik — Thu, 13 Jul 2006 09:23:14 GMT

Hello,

I hope this is the correct place to ask my question which is this.

In prism when I create a task it lets me browse my computer for the package.
Everytime I create a package the program remembers my choice before and shows this link in the file browser window below the "browse.." option.
I have now a browser window that is from top to the bottom of my screen and my question is if there is an option I can clean this up?
I tried and looked in options but to no avail.

Could you help me please?

Thanks in advance

Prism Deploy & .NET Framework 2

Dani — Thu, 13 Jul 2006 07:06:47 GMT

Hello.

We have updated to Prism Deploy 7.0.4 and .NET Framework 2 and when we close de Prism Console and answer YEs to save changes to desktop the program exits with an error of NET Framework.

Is there any solution because we need to use .NET Framework 2 and can not revert to .NET Framework 1.1

Thanks in advance.

Prism Package error messages

Alextwist — Thu, 06 Jul 2006 08:10:47 GMT

Sometimes when we create reasonably large Prism Packages (roughly around the 1GB mark) we get the following error message when we try to launch it

"Unable to read file"

We can edit the file in Prism Pack, but can't execute it. Subsequent attempts to recreate the package from scratch lead to the same problem. Also the package can often "lose" its icon.

Any ideas as to why this happens? Or if can fix it?

Thanks in advance

Alex Twist
------------------
Imperial College

Can't login to Quick Start Channel

Bali — Wed, 28 Jun 2006 06:58:33 GMT

Hi

Just installed the 30 Day trial version of Prism Suite.
I like to start the Console, then i should select a Channel, but if i select the channel i need to login but i don't know how's the Username and Passwort ?
Can't add a new channel either because i need a password too !

Prism Deploy Client Error Messages

David Hahn — Mon, 05 Dec 2005 12:09:00 GMT

Hello,

We recently upgraded from Prism Deploy 6.0.3.30 to 7.0.2 and we are running into some client issues.

To distribute the client, I have created a subscription file and placed it in a log in script. In some cases, this has worked perfectly fine. In others, the upgrade of the client from 6.0.3.30 to 7.0.2 has gone wrong. When the user logs in, they are presented with this message:

Also, the contents of the Lannovation registry key located in HKLM\Software can be found here.

Also, a screen shot of the contents of the Program Files\Prism Deploy\Client directory showing file versions can be found here.

The way I have been fixing this problem is deleting the Lannovation registry key and rebooting the machine. The next time the user logs in, the subscription file runs and everything seems to be fine from that point on.

What is the cause of this problem?

Disable Prism Console Menu Animations

Dani — Wed, 25 Jan 2006 10:14:00 GMT

Hello.

Is it possible to disable menu animations (fade in) that the new version 7 of Prism Console has? Because it's so slow comparing the old version.

Thanks in advance.

Automatic Software Uninstall

martyy — Tue, 30 May 2006 14:27:09 GMT

Ok in the past if someone has installed software that was not supposed to be installed, I would create a package to uninstall it or find the command line to uninstall it. What I have found is that some of them will install the application in a different location so then my uninstall command does not work.

I can create a configuration group to check for the installation of the application within the registry, but can I query the registry for the install path/uninstall path and assign that as the command to run? Let me know if you need more clarification.

Notification of change in Configuration group?

martyy — Wed, 31 May 2006 10:34:30 GMT

Is there a good way to be notified if a computer has met criteria to join a config group. For example, I want to know as soon as possible if a computer is now in the "Has Office XP Pro" group.

Client install question

Constance — Thu, 04 May 2006 21:06:00 GMT

We are evaluating the suite for possible purchase, I am hoping there is a solution to the client install on a few computers included on our network.

These computers that we would like to manage that are located quite a distance away from our office. These computers are also behind a very stringent firewall. I tried creating a channel that used the HTTP port 80 to communicate but the client install failed. I also was going to try having the users run the subscription file, but then I read that the user running the file needs admin privilages. Are there any work arounds to set the subscription file to run as administrator.

We are expecially interested in being able to manage these computers.

Prism script set error

Kevin — Mon, 21 Nov 2005 08:49:00 GMT

Hi,

I have a Prism script that installs Prism packages. The first package prompts the user yer or no. If the user chooses no, the script ends and the other files are not installed. Is there a way for the Prism script to report back to the console that the install was declined or failed. At this time the script always shows as installed.

Thanks Kevin