New Boundary Support Forum / Prism Suite 7 / General Discussion

Deploy .pwc to LAN clients

sfgolfer — Tue, 07 Dec 2010 13:53:32 GMT

I am having difficulty in deploying a .pwc package via a batch file login script.

Is this the correct setup?

\\sharename\ClientInstallFiles\ptclient.exe /installpackage Y:\package.pwc /allusers

My environment is Exchange 2003 Active Directory and XP/Win7 clients. It works on some of the Win7 clients but not all of them and none of the XP clients.

User Input Windows

Aaron.James — Wed, 17 Nov 2010 11:51:00 GMT

Is there a way to have a Prism script or package ask the user for information and then use that information as a variable within a package or script.

Scheduled tasks not running

Aaron.James — Wed, 27 Oct 2010 17:08:55 GMT

I'm having trouble with scheduling tasks within the Prism Console. If I assign a task to install at a certain time it never pushes. If I assign a task to run as soon as possible it runs fine. Is there extra configuration that needs to be done for a scheduled task to run?

Prism Migration

zo1l — Tue, 02 Mar 2010 15:18:51 GMT

What is the best way to connect the new channel server to the exisiting sql database?

Test posting

New Boundary Support — Tue, 15 Dec 2009 16:56:02 GMT

testing

Prism Package within a BATCH File

bronx27 — Fri, 27 Feb 2009 08:32:36 GMT

Hello All,

Does anyone know how I can run a PRISM Package File (ex: easycheck.pwc)
from within a BATCH File? I"m stuck on this!

I'm trying the following:

------------------------------------------
@echo OFF
echo.
echo Press [ENTER] to run the EasyCheck PRISM Package...
echo.
PAUSE
START c:\progra~1ewbou~1\Client\ptclient.exe EasyCheck.pwc
CLS
------------------------------------------

Note: The .pwc extension is already associated with the PRISM Program.

Any Help is Appreciated!

Thanks,
Tony (aka bronx27)
Email: bronx27@gmail.com

How to detect if a service is running or not

deville — Tue, 17 Feb 2009 05:07:11 GMT

Hi,

I'd like to create a group with all computers which have the on access scan disabled.

Actually when a computer have the scan disabled, the service "Network Associates McShield" is on Paused.

So how can I do to have a group of these computers?

thank you.

LoG File viewer in PD 9.1

Eric Hofland — Mon, 02 Feb 2009 08:41:57 GMT

How do I configure in PD 9.1 to use the Log File Viewer in the Tools menu

Permissions required for successful deployment of apps.

Lukester — Wed, 07 May 2008 17:01:58 GMT

I have created a share (\\servername\sharename) on a server and given domain users read permission to the folder and read/execute to the files within the folder. The users definitely have access to this folder as I can d-click the object and run it. However, when I try to deploy a package to a user, it does not work nor does it list any info in the deployment alerts report as to what the issue could be? How can I resolve this?

Remote Desktop how to send cntrl +alt+ delete command?

boomerman — Tue, 10 Apr 2007 09:54:57 GMT

I am using the remote desktop and I can not figure out how to send the Control alt delete command to the remote computer.

I do not see anything in the help quide about this command.

Is it available and if so how do I do it?

Thanks

boomerman

Getting error deploying Adobe Flash

Buschmann — Tue, 29 Jan 2008 12:08:46 GMT

Trying to push new Adobe Flash to workstations and getting error code 1600- Task file not found. Anyone have any advice?

Thanks for your help,

Buschmann

Customized pwi file to capture a users printers setup

John Falloon — Fri, 30 Nov 2007 12:31:20 GMT

I am using Prism Suite Version 8.0.

I am trying to create a customized pwi picture file to capture a users printer setup.

I have created a file called StateCopy.pwi that captures various settings for a client (e.g. Lotus Notes names.nsf file, normal.dot template file for Microsoft Word, etc).

One of the new folders with version 8.0 is something called "Printers and Faxes" when you are in the dialog box "Select the Information you wish to store".

In that dialog box, I have chosen Desktop (Computer), Favorites, and Quick Launch.

I noticed the entry for Printers and Faxes. I added this to my StateCopy.pwi file and ran the ptclient program with my pwi file to capture a package for a user.

The Desktop, Favorites, and Quick Launch worked fine - captured the correct entries.

This client does have various printers installed. However the Printer and Faxes folder in my package is "empty" - it did not capture what I thought it would - ie the printers associated with this user.

Am I missing something or should I be looking elsewhere to capture the printer, fax setups?

Accessing current user profile but running script with different credentials

thecomputerguy74 — Mon, 24 Sep 2007 10:36:43 GMT

I am attempting to run a batch file using environment variables to access the current user's info. However, because the script runs with an admin account from Prism (not as the currently logged on user), I do not get the current user's info. The script needs to do run as an admin to perform certain duties, but must be able to read the currently logged on user's profile. Is this possible with Prism? I cannot hard code any paths.

Thanks for your help.

thecomputerguy74

Creating Configuration Group based on membership of another Config Group

thecomputerguy74 — Fri, 31 Aug 2007 11:15:37 GMT

I am attempting to create a configuration group that will be based on whether the machine is in another specific configuration group and on the existence of a file on the machine.

Is this possible? I can handle the file portion, but cannot figure out how to check if the system is part of another configuration group.

Thanks for any help.

thecomputerguy74

Prism Scripting Message to Users

SPR — Thu, 13 Sep 2007 14:33:06 GMT

In creating a Prism Script, Is there a way to add a message to users in the script like you can do in a Prism Package?

Detect Laptop or Desktop

Eric Hofland — Tue, 21 Aug 2007 05:14:53 GMT

Is there a way to detect in Prism if the client is a Desktop or Laptop.
We are using different channels for Desktops and Laptops so if we can check this in configuration/installation rules it would make it easier.

Eric

Problems converting Prism Suite 8.0 packages to msi format under Windows XP

John Falloon — Fri, 31 Aug 2007 19:12:00 GMT

I am using Prism Suite 8.0 in a Windows XP environment.

I create a pwc package that installs correctly.

If I convert this package to an msi format some of the special Vista defined folders in my package (%Program% (x64) etc are not correctly being converted to msi format (using windows installer 3.1).

Shortcuts in particular are not working.

Never had this problem with Prism Suite 7.1.1.

Has anyone else reported this issue?

Do I have to use the paths command and start changing things all back to standard xp folder syntax?

I hope not - that would be a nightmare!

Deploying Scheduled Tasks for Windows Task Scheduler

PatsFan1 — Tue, 08 May 2007 16:03:39 GMT

I want to be able to deploy a task to be run by the Windows task scheduler. The task will be a script that resides on a common network share. The script needs to be able to run as a user who is a member of the domain administrators' group. Anyone got any ideas on how to set this up?

Save/Restore desktop layout

Eric Hofland — Mon, 27 Aug 2007 03:32:12 GMT

When I use the option Save My Desktop to store my new layout, this layout is not used when I re-open the channel , the default layout is used instead.

From the Help file I understood:
'The new layout is applied the next time you open the Channel'

Eric

PWC or .exe package

glen — Wed, 22 Aug 2007 17:00:31 GMT

I notice when I double click a .pwc package I am asked if I want to run it, even though the message section of the package is not configured to give any messages.

If I double click a .exe package with no messages configured the package installs without prompting

Anyone know how to stop the PWC from prompting to installl ?

Prism Suite 8.0 - Issue Converting a PWC file to an MSI

John Falloon — Thu, 09 Aug 2007 16:57:57 GMT

I created a simple pwc package using the new Prism Suite 8.0.

It installs with no problem.

If I convert this pwc package to an msi I get this error:

"...Warning: M4060: Could not find target %Program Files (x86)%\Atomic Clock Sync\Atomic.exe for shortcut in this package -- using literal target."

When I install the msi the shortcuts come up as "generic" windows icons and it fails to find the location of the program.

What looks like what is happening is that windows installer does not understand %Program Files (x86)% and is not interpreting this as "Program Files"

Is this correct?

How should I fix this?

Thanks

John

How to completely remove the install pending files shortcut from the startup folder

John Falloon — Sat, 09 Dec 2006 17:09:56 GMT

I have created several self-installing files on my computer. A folder has been created under c:\program files\sifxinst with many of the rollback pwr files in that folder. I understand how this works.

However I also notice a file called Select DM Server.exe - one of my self-installing files located in this folder.

In my startup folder I have a shortcut called Install Pending Files - this points to the file C:\Program Files\SIFXINST\SIFXINST.EXE program with an optional paramater /ApplyPending.

Now recently I have noticed that when I try installing a new self-installing file (I will call it test.exe), that the Select DM Server self-installing file launches first and disrupts the installation of my test.exe program. I figure this has something to do with the install pending files shortcut and /applypending parameter.

A simple solution would be to delete the Select DM Server.exe file from the C:\Program Files\SIFXINST folder altogether - I will do this.

However a more basic question is how to "stop" the Install Pending Files shortcut from being created in the startup folder in the first place when I deploy a self installing file - I do not want this shortcut to be created at all. Is this possible?

Thanks for any assistance on this query.

John Falloon

Active Directory Behavior

jpfieber — Mon, 16 Jul 2007 11:44:38 GMT

I've just started migrating all my computers to use Prism Deploy, and was excited by the ability to assign applications to OU's in Active Directory. I just noticed though a behavior that isn't so great.

If I bring up a machine in OU=A, Prism creates an OU=A and puts the machine into it. Then I move that machine to OU=B, Prism creates OU=B, and a new object for the machine is created in B, but the old one in A isn't removed, so now the machine installs applications assigned to both OUs. This seems like a flaw to me. In AD, a machine can only exist in one place, so why in the AD replicated portion of the managed machines should it be able to exist in two? It would make sense to me that if Prism Console detected the exact same computer name appearing in a new location, it should remove the older computer object with the same name. This of course would only be within the AD structure that Prism Console is replicating, it should still remain in any manually assigned groups. The way it stands, I now have to managed machines from two locations, instead of one, ruining much of my initial excitement over the Active Directory integration. Am I using it wrong or missing something?

Determine when software was last used

thecomputerguy74 — Tue, 29 May 2007 09:58:17 GMT

I am hoping someone can help me with this. We are auditing the software use in our organization and need to determine when was the last time software was used. It is my understanding that the OS keeps this info, but I have no idea how to get at it, with or without Prism. I tried using the Last Accessed date via scripting, but any time you use any tool to read the date, it changes the date, making it unreliable.

I would prefer to use Prism for this, if at all possible.

Any help would be greatly appreciated.

Thank you.

autolicence

pizza — Tue, 02 May 2006 09:03:00 GMT

Last week I tested an upgrade to the newest version. Worked OK. Improvements with task groups etc is great! But this week I upgraded production env. Now I'm disappointed.
Somehow the 'auto licencing' option is suddenly enabled and greyed out. How to fix this problem?

Using Confuration Groups to see who is a local administrator

joshg — Tue, 08 May 2007 17:30:46 GMT

In the webcast today I think it was mentioned that you can use configuration groups to see which user accounts are local administrators. Did I hear this correctly, and if so, how is this done?

Thanks,

Josh

Portland, OR

Adobe Reader 8.0

heropak — Mon, 19 Mar 2007 15:11:52 GMT

Hello:

We about 500 Computer on site some with administrator and other's are not. Most of them using Adobe Reader 5 and I want to create a Prism Pack that will uninstall the Adobe Reader 5 and install the new Adobe Reader 8. Only thing I was wondering if I do that and if some of the user have already upgraded to Adobe Reader 6 or 7 would that create any problems for me?

Thank you,

Heropak

Third Party References to Prism Suite / Prism Deploy

John Falloon — Thu, 19 Apr 2007 16:55:20 GMT

Does anyone know of "any" third party references to Prism Suite / Prism Deploy software in the technical literature, books, journals, etc.

I realize that it is unlikely to find a book like - "Prism Deploy for Dummies" but it is nearly impossible to find any information on your software other than at your website.

I am looking for any "undocumented" hints, techniques, etc. on package creation and deployment that others have found using PS and PD.

Any nibbles on this one?

John Falloon

Building a PWI custom information file - UserProfile

John Falloon — Fri, 11 Aug 2006 14:50:07 GMT

I am trying to build a custom PWI information file of a user's internet favorites.

We have a couple of users e.g.

C:\Documents and Settings\jsfalloo\Favorites

C:\Documents and Settings\mcarter\Favorites

C:\Documents and Settings\fnewman\Favorites

How do I ask for these user specific folders. I was thinking of using something like

C:\Documents and Settings\userprofile\Favorites

But nothing is captured.

Any suggestions would be most helpful.

Thanks

John Falloon

Symantec NONAV utility rollout

martyy — Tue, 27 Mar 2007 15:59:37 GMT

Just wondering if anyone has rolled out the Symantec NONAV.exe utility to the clients. NONAV is a utility to remove all Symantec Antivirus and other software on a client machine. Very usefull becuase the typical uninstall routine works like crap.

New upgrade to version 7.1 - question about the editor

John Falloon — Mon, 19 Feb 2007 11:44:56 GMT

With the new upgrade to version 7.1 of Prism Suite, has there been "any" changes in the Prism Suite editor and re-packager.

If I look at the help screen in the editor it still says version 7.0.4.23. Is this correct?

Thanks

Undersirable software uninstall best practices

DerekB — Fri, 09 Feb 2007 15:39:40 GMT

This is a general question with a specific example.

General question. What is the best (most efficient and reliable) way to remove undesirable software from a clients PC?

Specific example. I am trying to recognize when a client PC has Yahoo Messenger installed and, when detected, uninstall it. I've run up against several issues so far.

Setup so far is the following:

A configuration group to check for Yahoo messenger.
Under this group, are two entries. The first checks for a registry key specific to the install of Yahoo Messenger. The second is All Others. These configuration groups work properly, assigning the client PC to the appropriate group.

A package to assign a variable the value of the uninstall string for Yahoo Messenger, gained from the registry.

A script to run the package to populate the variable and run the uninstall string from the variable.

The script is assigned as a task to the group that finds Yahoo installed.

3 main issues here:
1. When the "Yahoo installed" group gets populated, the task doesn't seem to want to run unless I right click the task and reinstall.
2. The method of getting the uninstall string from the registry, while it ensures it will get the right location regardless of where the client installs Yahoo, also does not run a silent uninstall. The user is asked to confirm uninstallation. I would rather have a silent uninstall.
3. If the user cancels the uninstall, the task does not seem to run again, even though the computer is still listed in the "Yahoo installed" group.

Polling, as this is still a test environment, is set for continuous.

Any advice would be appreciated.

Thanks.

Pictaker.log location

Eric Hofland — Mon, 15 Jan 2007 07:19:40 GMT

Is it possible to change the default location for Pictaker.log (client's Windows directory) not only in scripts but for ALL tasks in a location on a server ??

Best way to roll XP SP2

martyy — Fri, 08 Dec 2006 10:41:09 GMT

I would like to roll out XP SP2 out to our workstations and want to know the best method using Deploy. I have had mixed success with copying the install file to the workstation and then kicking off the install. Anyone have a foolproof method?

Packaging Adobe Premiere Pro 2.0

JSchmidt — Wed, 09 Aug 2006 08:54:04 GMT

Does anybody know where the Adobe Premiere Pro 2.0 stores it's Registration info? We are trying to package it up using prism 7.0, but everytime we apply the pack, we get the error that the Registration Information is invalid. It work when installing the software by hand, but the prism pack doesn't.

Thanks for any help you can lend.

How do I remove the PTClient.exe service / process from my computer

John Falloon — Wed, 26 Jul 2006 17:59:02 GMT

How do I remove the PTClient.exe service / process "completely" from a computer.

I mistakenly double-clicked on the file:

ClientInstallTemp.EXE

in the ClientInstallFiles folder

This installed this service.

I noticed that scripts etc are now not working correctly

Computer dissapears from Organizational Groups when reinstalled

Mats — Tue, 25 Jul 2006 04:58:46 GMT

We have a problem with our Prism Deploy 7.03 installation. Clients seems to connect to server but if client computer is in a Organizational Group when computer is reinstalled then it will dissapear from the group?
The groups are not Active directory imported, they are manually created in the console.

We have the client on the image and has deleted following values before we do sysprep.
Data
Last Valid Target Ident
Last Valid Target Name
Last Valid Target Number

We use Active directory naming and the key in registry is as follow.
Use Active directory DN # REG_DWORD # 0x00000001

System Environment Variable change not reflected

martyy — Tue, 20 Jun 2006 14:28:15 GMT

Hopefully I am able to explain myself clear enough for everyone to understand.

I have a command (.bat file) that pulls and ini value and assigns the value to a system environment variable. Then the environment variable is queried to be input into a database.

What I am running into is that the ini value is properly updating and setting the system environment variable to the new value if it changes but the part that inputs to the database shows the old system environment variable value. If I were to run the .bat file manually instead of through being schedule by Deploy it works.

I tried restarting the PrismXL service to see if that would allow the new system variable to be recognized without a reboot without success. It is like the Deploy Client takes a snapsnot of all system variables at startup and won't release or update those values until a reboot is that correct?

File system configuration group

user — Thu, 01 Jun 2006 09:14:22 GMT

How can I use a configuration group to show me what File system each computers has. (NTFS, FAT32)

I would like to find all computers on my Channel that are FAT32 so i can get them converted to NTFS

Anybody have any ideas

Export of 30-day Demo Info?

dave.frandin — Wed, 17 May 2006 15:38:58 GMT

We're in the closing days of our 30-day eval of Prism Suite, and our software licensing specialist has been going crazy entering live software licensing info into our demo copy of Prism.. Since we intend on purchasing the Suite (purchasing paperwork is being done by our manager as we speak), we were wondering if its possible to do some kind of a SQL export of at least the asset info to a .sql file, then import it back into the new production SQL database after installation of the licensed Prism Suite.

Thanks

Dave Frandin

Stoller-Navarro